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ComplaintsComplaints
If something has gone wrong, tell us. We want to put it right.
1. Tell us
Tell us by email or post. Please include your name, the property, what went wrong, and what you would like us to do.
Email: admin [at] differentroomlets [dot] co [dot] uk.
Post: DiffeRENT Property Services Ltd, 124 City Road, London EC1V 2NX.
2. We acknowledge
We acknowledge your complaint within 3 working days.
3. We investigate
We investigate and send you a written final response within 8 weeks.
4. Still not happy?
If you are not happy with our final response, you can refer your complaint free of charge to the Property Redress Scheme (PRS004652).
You can do this within 12 months of our final response, or after 8 weeks if you have not had one.